Frequently asked questions
Find direct answers about our catalog, how orders and returns are handled by our retail partners, and basic setup details for AXV fitness equipment.
Is this the official AXV storefront?
No. AXV Fitness is an independent product catalog. We provide detailed specifications, setup guides, and direct links to authorized retail partner listings where purchases are completed.
How are orders placed and fulfilled?
When you select a product on our site, you are directed to the retail partner listing. Payment, order confirmation, handling, and delivery are managed entirely by that retailer.
How do returns and refunds work?
Returns and refunds follow the policies of the specific retail platform where your purchase was made. You will need to manage returns directly through your account on that platform.
Do AXV vibration plates require assembly?
No. AXV vibration plates arrive fully assembled. Each unit comes ready to plug in, complete with a remote control, power cord, and resistance bands depending on the model.
Does the AXV walking pad require assembly?
No assembly is required for the walking pad. It arrives ready for use, features built-in transport wheels for easy movement, and includes a remote control for speed adjustments.
How can I get help with a product question?
For questions about the product details in our catalog, use our contact form. For order tracking, shipping updates, or warranty claims, contact the retail partner listed on your receipt.