Repair and support

Every AXV vibration plate, walking pad, and elliptical comes with a printed user manual covering basic setup, safety guidelines, and routine maintenance. If you are getting started for the first time, consult the manual to understand the LED display modes, preset programs, and remote control pairing before your first session.

Most operational questions involve the console settings, speed adjustments, or remote battery placement. On the massage units and the smart scale, check the charge level and the app pairing first. If a machine displays an unfamiliar error code or fails to respond to the controls, reviewing the troubleshooting section in your guide typically resolves the issue quickly.

For technical questions or product-specific guidance, you can reach out to the AXV support team directly. If your inquiry concerns order status, delivery, damaged packaging, or returns, please contact the customer service department of the seller where you completed your purchase.